Data Reveals The Best And Worst Airports In The World—Is Yours On The List?

Data Reveals The Best And Worst Airports In The World—Is Yours On The List?


May 8, 2025 | Jesse Singer

Data Reveals The Best And Worst Airports In The World—Is Yours On The List?


Airports Are Awesome

Well, at least some of them are. And some of them sure aren't. AirHelp has gone and ranked 239 of them across 69 countries—and these are the 35 best and the 35 worst. But before we jump into the rankings—how about a quick note on the methodology used to get said rankings?

Each airport gets an overall score based on their scores in three metrics:

On-Time Performance: OTP is 60% of the total score and a flight is deemed on-time if it "arrived within 15 minutes of its published arrival time".

Customer Service: This one is worth 20% of the score and was determined based on actual customer surveys of "air travelers in more than 64 countries, [gathering] over 17,550 unique airport ratings" on factors, including: Airport staff, Wait times, Accessibility and Cleanliness.

Food and Shops: This one is also worth 20% of the score and was determined based on travelers' ratings of the shops and restaurants in airports they'd visited.

And now for the rankings: We'll start with the 35 worst airports (205 to 239) and then look at the 35 best (35 to 1). Have you spent time in any of the ones on the list? Do you agree with the ranking?

Best Worst Airports L

205: Beirut Rafic Hariri Airport

Location: Beirut, Lebanon 

AirHelp Score: 7.13     

On-Time Performance: 6.9

Customer Opinion: 7.4    

Food and Shops: 7.6

File:Beirut Airport aerial overview Lim.jpgIan Lim, Wikimedia Commons

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206: Hannover Airport    

Location: Hanover, Germany         

AirHelp Score: 7.13     

On-Time Performance: 7    

Customer Opinion: 7.7          

Food and Shops: 6.9

File:Hanover-Langenhagen International Airport passenger terminal outside.jpgUser:Mattes, Wikimedia Commons

207: Goa Manohar Airport    

Location: Goa, India         

AirHelp Score: 7.12     

On-Time Performance: 7       

Customer Opinion: 7.4        

Food and Shops: 7.3

File:Mopa Airport Goa.jpgArunpnair 787, Wikimedia Commons

208: Kuala Lumpur Airport            

Location: Kuala Lumpur, Malaysia 

AirHelp Score: 7.12     

On-Time Performance: 6.5     

Customer Opinion: 7.9          

Food and Shops: 8.3

File:Kuala Lumpur International Airport-LR1 (18359874063).jpgJorge Láscar from Melbourne, Australia, Wikimedia Commons

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209: Paris Beauvais Airport    

Location: Paris, France         

AirHelp Score: 7.11     

On-Time Performance: 7.3       

Customer Opinion: 6.7        

Food and Shops: 7

File:Cola en los mostradores de facturación del aeropuerto París Beauvais Tillé.jpgRastrojo (D•ES) , Wikimedia Commons

210: Marseille Provence Airport    

Location: Marseille, France 

AirHelp Score: 7.10     

On-Time Performance: 7   

Customer Opinion: 7.7    

Food and Shops: 7

File:Marseille Provence Airport 20190107 01.jpgGeorges Seguin (Okki), Wikimedia Commons

211: Gold Coast Airport    

Location: Coolangatta, Australia        

AirHelp Score: 7.09     

On-Time Performance: 6.8       

Customer Opinion: 8       

Food and Shops: 7.1 

File:Interior of Gold Coast Airport Terminal 2 North.JPGGoldcoastandrew at English Wikipedia, Wikimedia Commons

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212: London Stansted Airport    

Location: London, United Kingdom         

AirHelp Score: 7.08     

On-Time Performance: 6.8       

Customer Opinion: 7.4       

Food and Shops: 7.7 

File:London Stansted Airport Terminal.jpg(WT-shared) Albion, Wikimedia Commons

213: Naples Airport    

Location: Naples, Italy        

AirHelp Score: 7.07     

On-Time Performance: 6.7       

Customer Opinion: 7.3        

Food and Shops: 7.8

File:Naples Airport, Italy (18069997289).jpgAlpha 350 from Hungary, Wikimedia Commons

214: Casablanca Mohamed V Airport    

Location: Casablanca, Morocco         

AirHelp Score: 7.05     

On-Time Performance: 6.6      

Customer Opinion: 7.8        

Food and Shops: 7.7

File:CasablancaAirport.jpgJoris-Jan, Wikimedia Commons

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215: Montréal-Pierre Elliott Trudeau Airport

Location: Montreal, Canada

AirHelp Score: 7.04    

On-Time Performance: 6.6    

Customer Opinion: 7.7    

Food and Shops: 7.6

File:2008aeroport2.jpgvervexca, Wikimedia Commons

216: Paris Charles De Gaulle Airport

Location: Paris, France        

AirHelp Score: 7.02     

On-Time Performance: 6.6       

Customer Opinion: 7.3       

Food and Shops: 8 

File:CDG-aerialview.jpgFyodor Borisov, Wikimedia Commons

217: Milan Malpensa Airport

Location: Milan, Italy        

AirHelp Score: 7.02    

On-Time Performance: 6.6    

Customer Opinion: 7.5          

Food and Shops: 7.7

File:Milan malpensa terminal airport.jpgArne Müseler, Wikimedia Commons

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218: Sofia Airport

Location: Sofia, Bulgaria        

AirHelp Score: 7.01     

On-Time Performance: 6.9       

Customer Opinion: 7.3      

Food and Shops: 7  

File:Inside Sofia Airport 20090409 023.JPGApostoloff, Wikimedia Commons

219: Islamabad Airport       

Location: Islamabad, Pakistan 

AirHelp Score: 7.01    

On-Time Performance: 6.3     

Customer Opinion: 8.3          

Food and Shops: 8

File:International departures section of Islamabad International Airport.jpgPr0pulsion 123, Wikimedia Commons

220: Edinburgh Airport

Location: Edinburgh, United Kingdom        

AirHelp Score: 7.01     

On-Time Performance: 6.4   

Customer Opinion: 8    

Food and Shops: 7.8

File:Flughafen Koeln-Bonn (38560545386).jpgHerbert Frank from Wien (Vienna), AT, Wikimedia Commons

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221: Bristol Airport    

Location: Bristol, United Kingdom        

AirHelp Score: 6.99     

On-Time Performance: 6.2       

Customer Opinion: 8.1        

Food and Shops: 8.3

File:Bristol International Airport, terminal building departure area.jpgRwendland, Wikimedia Commons

222: Frankfurt Airport    

Location: Frankfurt, Germany        

AirHelp Score: 6.99     

On-Time Performance: 6.5    

Customer Opinion: 7.7         

Food and Shops: 7.9

File:Frankfurt International Airport.jpgMarek Ślusarczyk (Tupungato) www.wyprawa.info, Wikimedia Commons

223: Paphos Airport            

Location: Paphos, Cyprus

AirHelp Score: 6.98     

On-Time Performance: 6.4    

Customer Opinion: 8.2          

Food and Shops: 7.6

File:Paphos International Airport Check-in Hall.jpgTomasNY at English Wikipedia, Wikimedia Commons

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224: Mumbai Chhatrapati Shivaji Airport    

Location: Mumbai, India    

AirHelp Score: 6.97     

On-Time Performance: 6.1    

Customer Opinion: 8.1          

Food and Shops: 8.5

File:Mumbai 03-2016 114 Airport international terminal interior.jpgA.Savin, Wikimedia Commons

225: Karachi Jinnah Airport        

Location: Karachi, Pakistan        

AirHelp Score: 6.97     

On-Time Performance: 6.7       

Customer Opinion: 7.3    

Food and Shops: 7.5

File:PK Karachi Airport asv2020-01.jpgA.Savin, Wikimedia Commons

226: Halifax Stanfield Airport

Location: Halifax, Canada

AirHelp Score: 6.96     

On-Time Performance: 6.1       

Customer Opinion: 8.5        

Food and Shops: 7.9

File:HFX Airport 3.jpgRobert Alfers, Wikimedia Commons

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227: Toronto Pearson Airport            

Location: Toronto, Canada 

AirHelp Score: 6.95     

On-Time Performance: 6.5       

Customer Opinion: 7.4        

Food and Shops: 7.8

File:Terminal 1, Toronto Pearson International Airport, angled view.jpgDaniel Case, Wikimedia Commons

228: London Luton Airport      

Location: London, United Kingdom 

AirHelp Score: 6.94     

On-Time Performance: 6.6       

Customer Opinion: 7.2        

Food and Shops: 7.6

File:Luton airport3.JPGJnpet, Wikimedia Commons

229: Nice Côte d'Azur Airport            

Location: Nice, France

AirHelp Score: 6.91     

On-Time Performance: 6.5       

Customer Opinion: 7.8        

Food and Shops: 7.2

File:Nice airport.jpgLafrance at Dutch Wikipedia, Wikimedia Commons

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230: Manchester Airport            

Location: Manchester, United Kingdom 

AirHelp Score: 6.85     

On-Time Performance: 6.3       

Customer Opinion: 7.5       

Food and Shops: 7.9 

File:Manchester Airport T1.jpglucidtech, Wikimedia Commons

231: Lahore Allama Iqbal Airport    

Location: Lahore, Pakistan         

AirHelp Score: 6.82     

On-Time Performance: 6.5       

Customer Opinion: 7.4   

Food and Shops: 7.4

File:Allama Iqbal Intl Airport, Lahore.jpgFast track~commonswiki, Wikimedia Commons

232: Dalaman Airport    

Location: Dalaman, Turkey         

AirHelp Score: 6.68     

On-Time Performance: 5.9       

Customer Opinion: 7.7       

Food and Shops: 7.9

File:International terminal dalaman airport dlm lbts.jpgTiha0711, Wikimedia Commons

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233: Istanbul Sabiha Gokcen Airport    

Location: Istanbul, Turkey        

AirHelp Score: 6.60     

On-Time Performance: 6       

Customer Opinion: 7.7        

Food and Shops: 7.4

File:Sabiha Gokcen Havaalani.JPGSahrazad, Wikimedia Commons

234: Lisbon Humberto Delgado Airport    

Location: Lisbon, Portugal        

AirHelp Score: 6.59    

On-Time Performance: 5.8       

Customer Opinion: 7.6        

Food and Shops: 7.8

File:Airport Lisbon a.JPGAntonio De Lorenzo, Wikimedia Commons

235: Antalya Airport    

Location: Antalya, Turkey         

AirHelp Score: 6.58     

On-Time Performance: 5.8       

Customer Opinion: 7.8       

Food and Shops: 7.8 

File:Antalya Airport - International Terminal 1.JPGMarcel Heinrichs, Wikimedia Commons

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236: Belgrade Nikola Tesla Airport    

Location: Belgrade, Serbia         

AirHelp Score: 6.53     

On-Time Performance: 5.9       

Customer Opinion: 7.4        

Food and Shops: 7.6

File:Belgrade Nikola Tesla Airport 2015.jpgBestalex, Wikimedia Commons

237: London Gatwick Airport    

Location: London, United Kingdom        

AirHelp Score: 6.53     

On-Time Performance: 5.7       

Customer Opinion: 7.6       

Food and Shops: 7.9 

File:London (Gatwick) Airport- North Terminal departures (49671603493).jpgMike McBey, Wikimedia Commons

238: Heraklion Airport    

Location: Heraklion, Greece        

AirHelp Score: 6.51    

On-Time Performance: 6.7       

Customer Opinion: 6.3      

Food and Shops: 6

File:Heraklion airport, main building.jpgJcornelius, Wikimedia Commons

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239: Tunis Carthage Airport    

Location: Tunis, Tunisia        

AirHelp Score: 5.35     

On-Time Performance: 4.8       

Customer Opinion: 6.2        

Food and Shops: 6.1

And from the worst ranked airport in the world let's move on to the 35 top airports on the planet. Starting with...

File:AeroportTunisCarthage.jpgCitizen59, Wikimedia Commons

35: Kansai Airport    

Location: Osaka, Japan                

AirHelp Score: 8.01  

On-Time Performance: 7.9      

Customer Opinion: 8.2        

Food and Shops: 8.3 

File:Kansai International Airport Departures.JPGSam916~commonswiki, Wikimedia Commons

34: Tokyo Haneda Airport    

Location: Tokyo, Japan        

AirHelp Score: 8.01  

On-Time Performance:7.8      

Customer Opinion: 8.5         

Food and Shops: 8.2

File:Haneda Airport 20140723 085046.jpgKa23 13, Wikimedia Commons

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33: Riyadh King Khalid Airport    

Location: Riyadh, Saudi Arabia                

AirHelp Score: 8.01  

On-Time Performance: 7.8      

Customer Opinion: 8.3          

Food and Shops: 8.2

Riyadh King Khaled AirportKing Khalid International Airport, Riyadh, Saudi Arabia, OFW Connect Vlog

32: Dortmund Airport    

Location: Dortmund, Germany                

AirHelp Score: 8.02  

On-Time Performance: 8.1       

Customer Opinion: 8.2        

Food and Shops: 7.6

File:Flughafen Dortmund Terminal.jpgAlexander Nieswandt, Wikimedia Commons

31: Reykjavik Keflavik Airport    

Location: Reykjavik, Iceland               

AirHelp Score: 8.02  

On-Time Performance: 7.6       

Customer Opinion: 8.6         

Food and Shops: 8.7

File:Keflavík International Airport (31695263501).jpgJeff Hitchcock from Seattle, WA, USA, Wikimedia Commons

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30: Charlotte Douglas Airport    

Location: Charlotte, United States                

AirHelp Score: 8.03  

On-Time Performance: 7.9      

Customer Opinion: 8.2         

Food and Shops: 8.4

File:CLT Airport Atrium.jpgEEJCC, Wikimedia Commons

29: Bilbao Airport    

Location: Bilbao, Spain                

AirHelp Score: 8.03  

On-Time Performance: 8.1       

Customer Opinion: 8.1         

Food and Shops: 7.8

File:Bilbao Airport, July 2010 (03).JPGArdfern, Wikimedia Commons

28: Hiroshima Airport    

Location: Hiroshima, Japan                        

AirHelp Score: 8.03   

On-Time Performance: 8          

Customer Opinion: 7.8              

Food and Shops: 8.3

File:HIROSHIMA AIRPORT(HIJ) JAPAN JUNE 2012 (7455069042).jpgcalflier001, Wikimedia Commons

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27: Bodø Airport    

Location: Bodo, Norway                        

AirHelp Score: 8.06   

On-Time Performance: 8.1            

Customer Opinion: 8.4              

Food and Shops: 7.6

File:Bodø lufthavn.jpgLars Røed Hansen, Wikimedia Commons

26: Salgado Filho Porto Alegre Airport    

Location: Porto Alegre, Brazil                         

AirHelp Score: 8.06   

On-Time Performance: 7.9            

Customer Opinion: 8.4              

Food and Shops: 8.1

File:Check in area Aeroporto Salgado Filho Porto Aelgre.jpgYeuxpapilon, Wikimedia Commons

25: Bergen Flesland Airport    

Location: Bergen, Norway                         

AirHelp Score: 8.07   

On-Time Performance: 8.1            

Customer Opinion: 8             

Food and Shops: 7.9

File:Bergen Lufthavn, Flesland (Bergen Airport, BGO) Terminal 3 avgangshall departure hall NORWAY 2017-11-02 b.jpgWolfmann, Wikimedia Commons

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24: Singapore Changi Airport    

Location: Singapore, Singapore                         

AirHelp Score: 8.08   

On-Time Performance: 7.7            

Customer Opinion: 8.8              

Food and Shops: 8.5

File:JewelSingaporeVortex1.jpgMatteo Morando, Wikimedia Commons

23: Bogotá El Dorado Airport    

Location: Bogota, Colombia                         

AirHelp Score: 8.09   

On-Time Performance: 8.3            

Customer Opinion: 8.1              

Food and Shops: 7.5

File:El Dorado Airport, Bogota (25763751451).jpgReg Natarajan from Vancouver, Canada, Wikimedia Commons

22: Los Cabos Airport    

Location: Los Cabos, Mexico                         

AirHelp Score: 8.10   

On-Time Performance: 8               

Customer Opinion: 8          

Food and Shops: 8.6

File:Aeropuerto de Los Cabos 13.jpgJeat1993, Wikimedia Commons

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21: Phoenix Sky Harbor Airport    

Location: Phoenix, United States                        

AirHelp Score: 8.10   

On-Time Performance: 8             

Customer Opinion: 8.6              

Food and Shops: 7.9

File:Phoenix-sky-harbor-control-tower.jpgBraboowi at en.wikipedia, Wikimedia Commons

20: Sapporo New Chitose Airport    

Location: Sapporo, Japan                         

AirHelp Score: 8.11   

On-Time Performance: 8            

Customer Opinion: 7.9              

Food and Shops: 8.7

File:Hokkaido New Chitose Airport09s5s4272.jpg663highland, Wikimedia Commons

19: Belo Horizonte Tancredo Neves Airport    

Location: Belo Horizonte, Brazil                         

AirHelp Score: 8.13   

On-Time Performance: 8.1            

Customer Opinion: 8.3              

Food and Shops: 8.2

File:1 - Aeroporto Internacional de BH - Foto Aérea.jpgSr.Jumento, Wikimedia Commons

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18: Nashville Airport    

Location: Nashville, United States                       

AirHelp Score: 8.17   

On-Time Performance: 7.8             

Customer Opinion: 8.9             

Food and Shops: 8.5 

File:Nashville International Airport restaurants.jpgMx. Granger, Wikimedia Commons

17: Minneapolis-St. Paul Airport    

Location: Minneapolis, United States                         

AirHelp Score: 8.18   

On-Time Performance: 8.4            

Customer Opinion: 8              

Food and Shops: 7.7

File:Minneapolis - St. Paul International Airport 09.JPGJohn Cummings, Wikimedia Commons

16: Atlanta Hartsfield-Jackson Airport    

Location: Atlanta, United States                         

AirHelp Score: 8.20   

On-Time Performance: 8.1            

Customer Opinion: 8.1              

Food and Shops: 8.5

File:Atlanta Airport – Hartsfield-Jackson Atlanta International Airport in Georgia 14.jpgHarrison Keely, Wikimedia Commons

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15: Detroit Metropolitan Wayne County Airport    

Location: Detroit, United States                         

AirHelp Score: 8.20   

On-Time Performance: 8.2            

Customer Opinion: 7.9              

Food and Shops: 8.4

File:Detroit Metropolitan Wayne County International Airport, Detroit, Michigan, USA - panoramio.jpgqwesy qwesy, Wikimedia Commons

14: Recife/Guararapes–Gilberto Freyre Airport    

Location: Recife, Brazil                         

AirHelp Score: 8.20   

On-Time Performance: 8.2            

Customer Opinion: 8.3              

Food and Shops: 8.1

File:Recife airport 2022 3.jpgArne Müseler, Wikimedia Commons

13: Nagasaki Airport    

Location: Nagasaki, Japan                         

AirHelp Score: 8.20   

On-Time Performance: 8.1           

Customer Opinion: 8.4              

Food and Shops: 8.4

File:Nagasaki Airport Omura Nagasaki pref Japan31n.jpg663highland, Wikimedia Commons

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12: Panama City Tocumen    

Location: Panama City, Panama                         

AirHelp Score: 8.21   

On-Time Performance: 8.6            

Customer Opinion: 7.9              

Food and Shops: 7.3

File:Aircraft at Tocumen International Airport 10.jpgWilfredo Rafael Rodriguez Hernandez, Wikimedia Commons

11: Washington Dulles Airport            

Location: Washington, United States                 

AirHelp Score: 8.22   

On-Time Performance: 8                

Customer Opinion: 8.6          

Food and Shops: 8.6

File:Washington Dulles International Airport at Dusk.jpgJoe Ravi (Shutterstock iStock Dreamstime), Wikimedia Commons

10: Tokyo Narita Airport    

Location: Tokyo, Japan                         

AirHelp Score: 8.24   

On-Time Performance: 8.1            

Customer Opinion: 8.5              

Food and Shops: 8.4

File:Departure lobby of Tokyo-Narita Airport Terminal 2.JPGNanashinodensyaku, Wikimedia Commons

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9: Belém Val-de-Cans Airport    

Location: Belém, Brazil                         

AirHelp Score: 8.26   

On-Time Performance: 8.3            

Customer Opinion: 8.1              

Food and Shops: 8.3

File:Aeroporto de Belém (120103004).jpgFernando Dall'Acqua, Wikimedia Commons

8: Salt Lake City Airport    

Location: Salt Lake City, United States                         

AirHelp Score: 8.28   

On-Time Performance: 8.4            

Customer Opinion: 8              

Food and Shops: 8.2

File:06-2021 Salt Lake City International Airport 04.jpgFarragutful, Wikimedia Commons

7: Muscat Airport    

Location: Muscat, Oman                        

AirHelp Score: 8.28   

On-Time Performance: 8.1             

Customer Opinion: 8.6              

Food and Shops: 8.4

File:Muscat International Airport-Arrivals3.jpgMohammad hajeer, Wikimedia Commons

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6: Johannesburg OR Tambo Airport            

Location: Johannesburg, South Africa                 

AirHelp Score: 8.29   

On-Time Performance: 8.2            

Customer Opinion: 8.3              

Food and Shops: 8.4

File:Johannesburg Airport.jpgGeorge M. Groutas from Idalion, Cyprus, Wikimedia Commons

5: Brasília–Presidente Juscelino Kubitschek Airport    

Location: Brasília, Brazil                         

AirHelp Score: 8.32   

On-Time Performance: 8.6            

Customer Opinion: 8              

Food and Shops: 7.9

File:Brasilia International Airport 2012 (36041850624).jpgSenado Federal, Wikimedia Commons

4: Osaka Itami Airport            

Location: Osaka, Japan                 

AirHelp Score: 8.46   

On-Time Performance: 8.5           

Customer Opinion: 8.2               

Food and Shops: 8.5

File:Itami Airport terminal.jpgJoe Jones, Wikimedia Commons

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3: Nagoya Chubu Airport            

Location: Nagoya, Japan                 

AirHelp Score: 8.49   

On-Time Performance: 8.5            

Customer Opinion: 8.6              

Food and Shops: 8.4

File:Aerial photograph of Chubu International Airport at Nagoya (2226955870).jpgAaron Headly from Ann Arbor, Michigan, United States, Wikimedia Commons

2: Cape Town Airport    

Location: Cape Town, South Africa                         

AirHelp Score: 8.50   

On-Time Performance: 8.6            

Customer Opinion: 8.4              

Food and Shops: 8.5

File:International Departures at Cape Town Airport.jpgOlga Ernst, Wikimedia Commons

1: Doha Hamad Airport    

Location: Doha, Qatar                         

AirHelp Score: 8.52   

On-Time Performance: 8.3            

Customer Opinion: 8.7              

Food and Shops: 8.9

File:Hamad International Airport Doha Qatar 6.jpgArne Müseler, Wikimedia Commons

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