Airports Are Awesome
Well, at least some of them are. And some of them sure aren't. AirHelp has gone and ranked 239 of them across 69 countries—and these are the 35 best and the 35 worst. But before we jump into the rankings—how about a quick note on the methodology used to get said rankings?
Each airport gets an overall score based on their scores in three metrics:
On-Time Performance: OTP is 60% of the total score and a flight is deemed on-time if it "arrived within 15 minutes of its published arrival time".
Customer Service: This one is worth 20% of the score and was determined based on actual customer surveys of "air travelers in more than 64 countries, [gathering] over 17,550 unique airport ratings" on factors, including: Airport staff, Wait times, Accessibility and Cleanliness.
Food and Shops: This one is also worth 20% of the score and was determined based on travelers' ratings of the shops and restaurants in airports they'd visited.
And now for the rankings: We'll start with the 35 worst airports (205 to 239) and then look at the 35 best (35 to 1). Have you spent time in any of the ones on the list? Do you agree with the ranking?
205: Beirut Rafic Hariri Airport
Location: Beirut, Lebanon
AirHelp Score: 7.13
On-Time Performance: 6.9
Customer Opinion: 7.4
Food and Shops: 7.6
206: Hannover Airport
Location: Hanover, Germany
AirHelp Score: 7.13
On-Time Performance: 7
Customer Opinion: 7.7
Food and Shops: 6.9
User:Mattes, Wikimedia Commons
207: Goa Manohar Airport
Location: Goa, India
AirHelp Score: 7.12
On-Time Performance: 7
Customer Opinion: 7.4
Food and Shops: 7.3
Arunpnair 787, Wikimedia Commons
208: Kuala Lumpur Airport
Location: Kuala Lumpur, Malaysia
AirHelp Score: 7.12
On-Time Performance: 6.5
Customer Opinion: 7.9
Food and Shops: 8.3
Jorge Láscar from Melbourne, Australia, Wikimedia Commons
209: Paris Beauvais Airport
Location: Paris, France
AirHelp Score: 7.11
On-Time Performance: 7.3
Customer Opinion: 6.7
Food and Shops: 7
Rastrojo (D•ES) , Wikimedia Commons
210: Marseille Provence Airport
Location: Marseille, France
AirHelp Score: 7.10
On-Time Performance: 7
Customer Opinion: 7.7
Food and Shops: 7
Georges Seguin (Okki), Wikimedia Commons
211: Gold Coast Airport
Location: Coolangatta, Australia
AirHelp Score: 7.09
On-Time Performance: 6.8
Customer Opinion: 8
Food and Shops: 7.1
Goldcoastandrew at English Wikipedia, Wikimedia Commons
212: London Stansted Airport
Location: London, United Kingdom
AirHelp Score: 7.08
On-Time Performance: 6.8
Customer Opinion: 7.4
Food and Shops: 7.7
(WT-shared) Albion, Wikimedia Commons
213: Naples Airport
Location: Naples, Italy
AirHelp Score: 7.07
On-Time Performance: 6.7
Customer Opinion: 7.3
Food and Shops: 7.8
Alpha 350 from Hungary, Wikimedia Commons
214: Casablanca Mohamed V Airport
Location: Casablanca, Morocco
AirHelp Score: 7.05
On-Time Performance: 6.6
Customer Opinion: 7.8
Food and Shops: 7.7
215: Montréal-Pierre Elliott Trudeau Airport
Location: Montreal, Canada
AirHelp Score: 7.04
On-Time Performance: 6.6
Customer Opinion: 7.7
Food and Shops: 7.6
216: Paris Charles De Gaulle Airport
Location: Paris, France
AirHelp Score: 7.02
On-Time Performance: 6.6
Customer Opinion: 7.3
Food and Shops: 8
Fyodor Borisov, Wikimedia Commons
217: Milan Malpensa Airport
Location: Milan, Italy
AirHelp Score: 7.02
On-Time Performance: 6.6
Customer Opinion: 7.5
Food and Shops: 7.7
Arne Müseler, Wikimedia Commons
218: Sofia Airport
Location: Sofia, Bulgaria
AirHelp Score: 7.01
On-Time Performance: 6.9
Customer Opinion: 7.3
Food and Shops: 7
219: Islamabad Airport
Location: Islamabad, Pakistan
AirHelp Score: 7.01
On-Time Performance: 6.3
Customer Opinion: 8.3
Food and Shops: 8
Pr0pulsion 123, Wikimedia Commons
220: Edinburgh Airport
Location: Edinburgh, United Kingdom
AirHelp Score: 7.01
On-Time Performance: 6.4
Customer Opinion: 8
Food and Shops: 7.8
Herbert Frank from Wien (Vienna), AT, Wikimedia Commons
221: Bristol Airport
Location: Bristol, United Kingdom
AirHelp Score: 6.99
On-Time Performance: 6.2
Customer Opinion: 8.1
Food and Shops: 8.3
222: Frankfurt Airport
Location: Frankfurt, Germany
AirHelp Score: 6.99
On-Time Performance: 6.5
Customer Opinion: 7.7
Food and Shops: 7.9
Marek Ślusarczyk (Tupungato) www.wyprawa.info, Wikimedia Commons
223: Paphos Airport
Location: Paphos, Cyprus
AirHelp Score: 6.98
On-Time Performance: 6.4
Customer Opinion: 8.2
Food and Shops: 7.6
TomasNY at English Wikipedia, Wikimedia Commons
224: Mumbai Chhatrapati Shivaji Airport
Location: Mumbai, India
AirHelp Score: 6.97
On-Time Performance: 6.1
Customer Opinion: 8.1
Food and Shops: 8.5
225: Karachi Jinnah Airport
Location: Karachi, Pakistan
AirHelp Score: 6.97
On-Time Performance: 6.7
Customer Opinion: 7.3
Food and Shops: 7.5
226: Halifax Stanfield Airport
Location: Halifax, Canada
AirHelp Score: 6.96
On-Time Performance: 6.1
Customer Opinion: 8.5
Food and Shops: 7.9
Robert Alfers, Wikimedia Commons
227: Toronto Pearson Airport
Location: Toronto, Canada
AirHelp Score: 6.95
On-Time Performance: 6.5
Customer Opinion: 7.4
Food and Shops: 7.8
Daniel Case, Wikimedia Commons
228: London Luton Airport
Location: London, United Kingdom
AirHelp Score: 6.94
On-Time Performance: 6.6
Customer Opinion: 7.2
Food and Shops: 7.6
229: Nice Côte d'Azur Airport
Location: Nice, France
AirHelp Score: 6.91
On-Time Performance: 6.5
Customer Opinion: 7.8
Food and Shops: 7.2
Lafrance at Dutch Wikipedia, Wikimedia Commons
230: Manchester Airport
Location: Manchester, United Kingdom
AirHelp Score: 6.85
On-Time Performance: 6.3
Customer Opinion: 7.5
Food and Shops: 7.9
231: Lahore Allama Iqbal Airport
Location: Lahore, Pakistan
AirHelp Score: 6.82
On-Time Performance: 6.5
Customer Opinion: 7.4
Food and Shops: 7.4
Fast track~commonswiki, Wikimedia Commons
232: Dalaman Airport
Location: Dalaman, Turkey
AirHelp Score: 6.68
On-Time Performance: 5.9
Customer Opinion: 7.7
Food and Shops: 7.9
233: Istanbul Sabiha Gokcen Airport
Location: Istanbul, Turkey
AirHelp Score: 6.60
On-Time Performance: 6
Customer Opinion: 7.7
Food and Shops: 7.4
234: Lisbon Humberto Delgado Airport
Location: Lisbon, Portugal
AirHelp Score: 6.59
On-Time Performance: 5.8
Customer Opinion: 7.6
Food and Shops: 7.8
Antonio De Lorenzo, Wikimedia Commons
235: Antalya Airport
Location: Antalya, Turkey
AirHelp Score: 6.58
On-Time Performance: 5.8
Customer Opinion: 7.8
Food and Shops: 7.8
Marcel Heinrichs, Wikimedia Commons
236: Belgrade Nikola Tesla Airport
Location: Belgrade, Serbia
AirHelp Score: 6.53
On-Time Performance: 5.9
Customer Opinion: 7.4
Food and Shops: 7.6
237: London Gatwick Airport
Location: London, United Kingdom
AirHelp Score: 6.53
On-Time Performance: 5.7
Customer Opinion: 7.6
Food and Shops: 7.9
238: Heraklion Airport
Location: Heraklion, Greece
AirHelp Score: 6.51
On-Time Performance: 6.7
Customer Opinion: 6.3
Food and Shops: 6
239: Tunis Carthage Airport
Location: Tunis, Tunisia
AirHelp Score: 5.35
On-Time Performance: 4.8
Customer Opinion: 6.2
Food and Shops: 6.1
And from the worst ranked airport in the world let's move on to the 35 top airports on the planet. Starting with...
35: Kansai Airport
Location: Osaka, Japan
AirHelp Score: 8.01
On-Time Performance: 7.9
Customer Opinion: 8.2
Food and Shops: 8.3
Sam916~commonswiki, Wikimedia Commons
34: Tokyo Haneda Airport
Location: Tokyo, Japan
AirHelp Score: 8.01
On-Time Performance:7.8
Customer Opinion: 8.5
Food and Shops: 8.2
33: Riyadh King Khalid Airport
Location: Riyadh, Saudi Arabia
AirHelp Score: 8.01
On-Time Performance: 7.8
Customer Opinion: 8.3
Food and Shops: 8.2
King Khalid International Airport, Riyadh, Saudi Arabia, OFW Connect Vlog
32: Dortmund Airport
Location: Dortmund, Germany
AirHelp Score: 8.02
On-Time Performance: 8.1
Customer Opinion: 8.2
Food and Shops: 7.6
Alexander Nieswandt, Wikimedia Commons
31: Reykjavik Keflavik Airport
Location: Reykjavik, Iceland
AirHelp Score: 8.02
On-Time Performance: 7.6
Customer Opinion: 8.6
Food and Shops: 8.7
Jeff Hitchcock from Seattle, WA, USA, Wikimedia Commons
30: Charlotte Douglas Airport
Location: Charlotte, United States
AirHelp Score: 8.03
On-Time Performance: 7.9
Customer Opinion: 8.2
Food and Shops: 8.4
29: Bilbao Airport
Location: Bilbao, Spain
AirHelp Score: 8.03
On-Time Performance: 8.1
Customer Opinion: 8.1
Food and Shops: 7.8
28: Hiroshima Airport
Location: Hiroshima, Japan
AirHelp Score: 8.03
On-Time Performance: 8
Customer Opinion: 7.8
Food and Shops: 8.3
calflier001, Wikimedia Commons
27: Bodø Airport
Location: Bodo, Norway
AirHelp Score: 8.06
On-Time Performance: 8.1
Customer Opinion: 8.4
Food and Shops: 7.6
Lars Røed Hansen, Wikimedia Commons
26: Salgado Filho Porto Alegre Airport
Location: Porto Alegre, Brazil
AirHelp Score: 8.06
On-Time Performance: 7.9
Customer Opinion: 8.4
Food and Shops: 8.1
Yeuxpapilon, Wikimedia Commons
25: Bergen Flesland Airport
Location: Bergen, Norway
AirHelp Score: 8.07
On-Time Performance: 8.1
Customer Opinion: 8
Food and Shops: 7.9
24: Singapore Changi Airport
Location: Singapore, Singapore
AirHelp Score: 8.08
On-Time Performance: 7.7
Customer Opinion: 8.8
Food and Shops: 8.5
Matteo Morando, Wikimedia Commons
23: Bogotá El Dorado Airport
Location: Bogota, Colombia
AirHelp Score: 8.09
On-Time Performance: 8.3
Customer Opinion: 8.1
Food and Shops: 7.5
Reg Natarajan from Vancouver, Canada, Wikimedia Commons
22: Los Cabos Airport
Location: Los Cabos, Mexico
AirHelp Score: 8.10
On-Time Performance: 8
Customer Opinion: 8
Food and Shops: 8.6
21: Phoenix Sky Harbor Airport
Location: Phoenix, United States
AirHelp Score: 8.10
On-Time Performance: 8
Customer Opinion: 8.6
Food and Shops: 7.9
Braboowi at en.wikipedia, Wikimedia Commons
20: Sapporo New Chitose Airport
Location: Sapporo, Japan
AirHelp Score: 8.11
On-Time Performance: 8
Customer Opinion: 7.9
Food and Shops: 8.7
663highland, Wikimedia Commons
19: Belo Horizonte Tancredo Neves Airport
Location: Belo Horizonte, Brazil
AirHelp Score: 8.13
On-Time Performance: 8.1
Customer Opinion: 8.3
Food and Shops: 8.2
18: Nashville Airport
Location: Nashville, United States
AirHelp Score: 8.17
On-Time Performance: 7.8
Customer Opinion: 8.9
Food and Shops: 8.5
Mx. Granger, Wikimedia Commons
17: Minneapolis-St. Paul Airport
Location: Minneapolis, United States
AirHelp Score: 8.18
On-Time Performance: 8.4
Customer Opinion: 8
Food and Shops: 7.7
John Cummings, Wikimedia Commons
16: Atlanta Hartsfield-Jackson Airport
Location: Atlanta, United States
AirHelp Score: 8.20
On-Time Performance: 8.1
Customer Opinion: 8.1
Food and Shops: 8.5
Harrison Keely, Wikimedia Commons
15: Detroit Metropolitan Wayne County Airport
Location: Detroit, United States
AirHelp Score: 8.20
On-Time Performance: 8.2
Customer Opinion: 7.9
Food and Shops: 8.4
qwesy qwesy, Wikimedia Commons
14: Recife/Guararapes–Gilberto Freyre Airport
Location: Recife, Brazil
AirHelp Score: 8.20
On-Time Performance: 8.2
Customer Opinion: 8.3
Food and Shops: 8.1
Arne Müseler, Wikimedia Commons
13: Nagasaki Airport
Location: Nagasaki, Japan
AirHelp Score: 8.20
On-Time Performance: 8.1
Customer Opinion: 8.4
Food and Shops: 8.4
663highland, Wikimedia Commons
12: Panama City Tocumen
Location: Panama City, Panama
AirHelp Score: 8.21
On-Time Performance: 8.6
Customer Opinion: 7.9
Food and Shops: 7.3
Wilfredo Rafael Rodriguez Hernandez, Wikimedia Commons
11: Washington Dulles Airport
Location: Washington, United States
AirHelp Score: 8.22
On-Time Performance: 8
Customer Opinion: 8.6
Food and Shops: 8.6
Joe Ravi (Shutterstock iStock Dreamstime), Wikimedia Commons
10: Tokyo Narita Airport
Location: Tokyo, Japan
AirHelp Score: 8.24
On-Time Performance: 8.1
Customer Opinion: 8.5
Food and Shops: 8.4
Nanashinodensyaku, Wikimedia Commons
9: Belém Val-de-Cans Airport
Location: Belém, Brazil
AirHelp Score: 8.26
On-Time Performance: 8.3
Customer Opinion: 8.1
Food and Shops: 8.3
Fernando Dall'Acqua, Wikimedia Commons
8: Salt Lake City Airport
Location: Salt Lake City, United States
AirHelp Score: 8.28
On-Time Performance: 8.4
Customer Opinion: 8
Food and Shops: 8.2
Farragutful, Wikimedia Commons
7: Muscat Airport
Location: Muscat, Oman
AirHelp Score: 8.28
On-Time Performance: 8.1
Customer Opinion: 8.6
Food and Shops: 8.4
Mohammad hajeer, Wikimedia Commons
6: Johannesburg OR Tambo Airport
Location: Johannesburg, South Africa
AirHelp Score: 8.29
On-Time Performance: 8.2
Customer Opinion: 8.3
Food and Shops: 8.4
George M. Groutas from Idalion, Cyprus, Wikimedia Commons
5: Brasília–Presidente Juscelino Kubitschek Airport
Location: Brasília, Brazil
AirHelp Score: 8.32
On-Time Performance: 8.6
Customer Opinion: 8
Food and Shops: 7.9
Senado Federal, Wikimedia Commons
4: Osaka Itami Airport
Location: Osaka, Japan
AirHelp Score: 8.46
On-Time Performance: 8.5
Customer Opinion: 8.2
Food and Shops: 8.5
3: Nagoya Chubu Airport
Location: Nagoya, Japan
AirHelp Score: 8.49
On-Time Performance: 8.5
Customer Opinion: 8.6
Food and Shops: 8.4
Aaron Headly from Ann Arbor, Michigan, United States, Wikimedia Commons
2: Cape Town Airport
Location: Cape Town, South Africa
AirHelp Score: 8.50
On-Time Performance: 8.6
Customer Opinion: 8.4
Food and Shops: 8.5
1: Doha Hamad Airport
Location: Doha, Qatar
AirHelp Score: 8.52
On-Time Performance: 8.3
Customer Opinion: 8.7
Food and Shops: 8.9
Arne Müseler, Wikimedia Commons
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