Carl Wyndham articles

Disputing a hotel security charge

The hotel charged me a "security deposit" that’s still not refunded weeks later. How long can they hold my money?

A hotel security deposit is usually a temporary hold placed on your credit or debit card to cover possible room damage, smoking fees, minibar charges, or other incidental expenses. It often shows up like a charge, even when it is technically just an authorization. That can make it feel like the hotel already took your money and decided to keep it. When weeks pass without the hold disappearing, it is fair to wonder how long a hotel is actually allowed to hang onto it.
April 3, 2026 Carl Wyndham

My airline seat was broken for a 10-hour flight and they offered me 5,000 points. Is that reasonable compensation?

If your airline seat was broken for a 10-hour flight, getting only 5,000 points can feel underwhelming. A non-functioning seat affects comfort, sleep, personal space, and sometimes even safety-related features like recline or seat controls. On a long-haul trip, that is not a small inconvenience. Whether 5,000 points is reasonable depends on the airline, the cabin you paid for, the specific defect, and what those points are actually worth.
April 3, 2026 Carl Wyndham
Worried traveler at the gate

The airline forced me to check my carry-on at the gate, then lost it. They have to pay for everything inside, right?

You packed carefully, kept your valuables close, and still got stopped at the gate. The airline took your carry-on, tagged it, and promised it would be waiting after landing. Then it vanished. When that happens, the big question is simple: is the airline responsible for everything inside?
April 1, 2026 Carl Wyndham

The tour I booked was nothing like the photos online, but the company just said, "No refunds." Can I dispute the charge with my credit card?

Booking a tour online can feel easy and exciting, especially when the photos make everything look polished, scenic, and stress-free. But sometimes the real experience looks very different from what was advertised. Maybe the “luxury” bus was old and crowded, the “small group” outing had dozens of people, or the famous stops in the photos were skipped entirely. If that happened, you may be wondering whether your credit card issuer can help you dispute the charge.
April 1, 2026 Carl Wyndham
Internalfb Image (5)

My hotel charged me a "no-show fee," but I'd already canceled online. How can they still bill me?

You cancel a hotel stay online, breathe a sigh of relief, and move on. Then your card gets hit with a no-show fee anyway. It feels wrong, but in many cases a hotel can still bill you if the cancellation did not meet the rate rules you agreed to when you booked.
March 31, 2026 Carl Wyndham

I missed a wedding because the airline canceled my flight and rebooked me two days later with no compensation. Are they actually allowed to do that?

You arrive at the airport, your flight gets canceled, and the airline calmly rebooks you for two days later. Then comes the real shocker. In many cases, yes, the airline may be allowed to do that without paying cash compensation, depending on where you are flying and why the cancellation happened.
March 30, 2026 Carl Wyndham
Concerned woman with credit card

My travel agent booked the wrong dates and now says it's non-refundable. Am I actually stuck paying for their mistake?

Your trip is booked, but the dates are all wrong. Even worse, the fare says non-refundable, and your travel agent tells you "nothing can be done." That can sound final, but it often is not, if you're ready to fight back.
March 27, 2026 Carl Wyndham

Our Airbnb host canceled on us the morning of check-in and now everything nearby is triple the price. Is there any protection for this?

The arrival of Airbnb promised unparaled comfort on vacations. The reality has been a lot more complicated. Now you're in a strange city and the Airbnb host has canceled on the morning of check-in. You look around, but every available last-minute option costs three times as much.
March 27, 2026 Carl Wyndham

Our Airbnb had a hidden camera in the living room. In the fine print they claimed it was "for security." Is that legal just because they disclosed it?

Few travel surprises feel worse than spotting a camera in your Airbnb after you have already settled in. The obvious follow-up is whether that device is legal if the host mentioned it somewhere in the listing. The short answer is that for Airbnb stays, an indoor camera in a living room is not allowed now, even if it was disclosed.
March 25, 2026 Carl Wyndham